Shipping policy
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Domestic shipping is free on all orders and will be sent via Sendle. Shipping is typically less than 10 working days.
International Shipping
We offer free international shipping to the following countries:
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
- New Zealand: 4-11 business days
- Asia: 10-20 business days
- United States: 10-20 business days
- Canada: 10-20 business days
- United Kingdom: 5-18 business days
- EU: 5-20 business days
- Rest of world: 14-30 business days
If you haven’t received your order, please contact us here with your name and order number, and we will look into it for you.